LaMotte Spin®

1. Unplug both the USB and Power cables from the meter and wait about 10 seconds.
2. Plug the USB cable in first and then the power cable.
3. Open WaterLink Connect. If the meter is still not connecting, proceed to step 4.
4. Plug the USB cable from the Spin meter into a different USB port on your computer (You may have to try multiple ports). If the meter is still not connecting, proceed to step 5.
5. Unplug the power and USB cables from the meter and turn off the computer.
6. Once Computer is shut down, unplug the computer from its power source or turn off the entire outlet.
7. Wait for 30 seconds and plug the computer back in and reboot it.
8. Once the computer has rebooted, reconnect the meter to the computer with the USB cable. Then plug in the power to the meter.
9. If it is still not connecting contact Software Support.

Classic Meter

1. Press Windows key on your keyboard and type “ADCUSB”
2. Select ADCUSB from the search results.
3. A blue “Bootloader” window should be visible. From it, press the “Program” button and wait for the process to complete. (Note: If this process reports an error of any kind, close all messages, close ADCUSB using the “Exit” button, unplug the power and USB cables from the back of the meter, wait about 10 seconds, then plug the meter back in and start over at step 1. If the problem persists, contact support.)
4. Press the “Exit” button to close ADCUSB.

WaterLink® Spin Touch® Meter

1. Press Windows key on your keyboard and type “Spin Touch”
2. Select the “Spin Touch Utility” from the search results.
3. A blue “Bootloader” window should be visible. From it, press the “Program” button and wait for the process to complete. (Note: If this process reports an error of any kind, close all messages, close the Spin Touch Utility using the “Exit” button, unplug the USB cable from the back of the meter, Power off the meter using the button on the front, wait about 10 seconds, then plug the meter back in and start over at step 1. If the problem persists, contact support.)
4. Press the “Exit” button to close ADCUSB.

Yes, all discs will have some coloring in the bottom of the wells. This is just the dried chemical reagent for each test factor. When filled with water, these reagents will react to product test results.

In many cases, this is because the incorrect disc is selected at the time of testing. Ensure the disc type you have is the one selected in the “Disk Type” dropdown in WaterLink Connect before you press “Start Test.” Disk Types are labeled on the top of the foil pouch and on the outside label of the box. Look for numbers like 101, 202, and 302. If you do not have a selection for your disc type it is likely you will need to update your program.

Generally, your Spin meter does not need to be recalibrated. Unlike other photometers, the Spin’s calibrations do not “drift” over time. However, it is possible for your Spin meter to outright lose its calibration settings. When this happens, it’s fairly obvious that your results are wrong because they will be VERY wrong.

The Spin meter is an “all or nothing” kind of device. There are not individual calibration settings for individual test factors. The meter is either completely calibrated or it’s not. Generally, when a single factor is producing unusual results, it’s not related to the meter, but to the disk. Either there’s not enough water in the disk, or – less likely – there’s a manufacturing defect in the disk.

Very likely, yes it does.

For Spin Touch meters, you can perform this calibration yourself.

1. Place the Calibration Check Disk/Meter Check Disk into your meter
2. From the touch screen, tap the “Settings” gear, then tap “Calibration,” and finally, “Start the Calibration.”
3. Wait for the meter to report success